Whether we are engaged as your strategic advisors working with you on your technology roadmap, performing an end-to-end implementation or supporting the CRM evolution in reviewing your current systems, we begin by taking a holistic view of your organisation.

We take the time to understand your business needs now and in the long term. Establishing key success criteria and measures are fundamental to our approach forming the basis of everything that follows, aligning every recommendation and action on an engagement back to those important goals and objectives.

We work with you to define the best project approach to take, be it agile or waterfall. In our experience, it is often a blend of both that works best and we manage the whole lifecycle from project initiation through to build and support making sure the appropriate focus is placed on planning, governance and communications. 

We practise the principle of not reinventing the wheel. You invest in a proven platform so this is our starting point, demonstrating early value with standard functionality, getting you up and running as soon as possible to get the fastest return on investment. 

We then work in the gap between out of the box functionality and your CRM vision, leading requirements workshops and advising on appropriate prioritisation and build phasing ensuring tangible value with every deliverable. 

We also understand the impact that change can have on people within organisations and thus the importance that user adoption and change management approaches play in successful implementations.

Partnership is of utmost importance to us so our relationship with our clients does not stop once a project goes live. We build relationships to last and we want our client's systems to evolve over time with our support.

If you'd like to know more about how we can help you, please contact us here