WHAT WE DO
SOLUTIONS TO FIT YOUR NEEDS
ALIGN YOUR BUSINESS
Emprisia's consulting engagements are geared towards helping your organisation make better decisions and facilitate better process around its CRM or wider technology landscape. This can vary depending on each organisation's specific needs but past projects have focused on:

CRM Road Mapping - Aligning CRM plans with your organisation’s strategic aims

Creating Conditions for CRM Success - Centring around defining how to relate to CRM in terms of Governance, Delivery Processes and User Adoption, to ensure maximum success and return on investment.

Transformation-specific consulting - around new business functions being set up or going through change, to include capturing best practices plus defining how CRM can drive the necessary processes.

Technical Authority & System Guardianship - With Emprisia taking a role to provide input and recommendations on key technical decisions related to CRM, plus also act as guardian of the overall integrity of the solution. 

I'd like to get aligned
ONBOARD & OPTIMISE
Designed for organisations looking to get up-and-running with standard CRM features or to ensure they are getting the most value out of their existing system. Focuses on making best use of out-of-the-box Salesforce capabilities and allowing core processes to run as smoothly as possible. 

Review, Configure, Adopt:Begins with a review workshop to establish CRM objectives & requirements, followed by “High-Impact Configuration” where effort is focused on the highest priority items that have most value for you. Engagement and empowerment of users is driven via an adoption workshop and system training or refresher sessions to ensure users work consistency and follow best practices.

Let's do this
IMPLEMENT
Typically an end-to-end engagement to implement, overhaul or introduce a new area of functionality to your organisation’s CRM system. 

Full Lifecycle Projects: Covers the full lifecycle  from requirements definition and prioritisation, through systems architecture and solution design, to configuration, development and integration. Can include working with you on Data Migration from external or legacy systems into Salesforce. 

Emprisia’s approach also ensures a focus on User Adoption throughout the project, so that appropriate training is delivered and the system can be successfully deployed and launched, leaving you with a level of self-sufficiency you are comfortable with.

Let's get started
SUPPORT YOUR CRM
Emprisia offer support arrangements to give you a level of assurance with your existing Salesforce CRM. 

Technical Support & Ongoing Adoption: This typically includes being on hand to offer technical support for your system but can also include a wider support framework, such as development of system documentation, coaching your organisation’s CRM leaders, or promoting ongoing adoption measures.


I need support
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