Salesforce Business Analyst (Current Vacancy)
Salesforce Business Analyst (Current Vacancy)
JOB DESCRIPTION
As a member of the Emprisia delivery team, the Business Analyst (BA) will be working on various projects concurrently and responsible for:
- Interaction with client business groups to understand business processes and key requirements, proactively working to resolve client issues
- Reviewing, analysing and evaluating business systems and user needs
- Documenting customer requirements in the form of user stories and acceptance criteria
- Salesforce Application configuration and testing
- Conduct and/or attend customer and team meetings onsite as required by business needs
- Prepare and analyse data conversion requirements; identify data gaps
- Perform or manage data migration activities (eg. loading data supplied by customer into Salesforce)
- Lead Testing efforts including unit, system and UAT (User Acceptance Testing)
- Manage change communication and coordinate end-user training for system implementations
- Participate in training design, documentation and delivery efforts with the Project Manager
- Directly and effectively train customer’s personnel in the use of the system
- Clearly and effectively communicate with Emprisia team and with customers regarding status, technical issues, enhancements and creative solutions
- Work alongside the Project Manager to brief other Emprisia team members on requirements and work required of them
- Continuously evaluate and identify opportunities to drive process improvements that positively impact customers’ experience
- You would be London-based with ample opportunity for remote working and occasional requirement to travel as customer needs demand.
SKILLS & EXPERIENCE
- Ability to run requirements elicitation sessions with the client and to produce Writing User stories and corresponding acceptance criteria to document the requirements
- Ability to run Business Process Mapping sessions with the client and to produce Business Process Maps as an output (As-is and To-be)
- Ability to understand customer requirements and translate them into technical reality that is extendable and maintainable
- Writing and executing test scripts
- Ability to communicate well with customers of varying technical abilities
- Create objects, fields, workflows, security setup, other configurations and triggers, in Salesforce
- Salesforce Certified Administrator (ADM 201) as a minimum, Salesforce Consultant certification preferred
- 3+ years of working with Salesforce.com in a business environment - ideally with experience implementing Salesforce Communities and the NPSP or Nonprofit Cloud
- 1+ years of professional test/QA experience preferred
- Knowledge of project management and delivery methodologies a must
- Excellent troubleshooting, analysis and problem-solving skills
- Ability to effectively prioritize and escalate issues as required
- Familiarity with full project life cycle from requirements through to deployment
Competitive package. Details available on application.